STORE POLICY

Customer Care

For The Culture is a clothing brand that was created to emphasize black pride.

 

To accomplish this mission, we agree upon these values:

  • Anticipating the needs of our customers and planning accordingly

  • Greeting our customers promptly, cheerfully and respectfully

  • Listening carefully and giving full consideration to the requests and concerns of our customers

  • Communicating honestly, courteously and knowledgeably

  • Providing follow-through for our customers promptly, responsibly and efficiently 

  • Serving with pride, commitment, and with high ethical standards

  • Respecting the individual

Policy Statement

 

Black pride isn't designed to block the progress of others. It is meant to empower and create space for black people to celebrate and honor ourselves. It is a tool for survival in a world that doesn't want to see you win. -Tayrn Finely

Acknowledgement

  • All complaints, questions and requests for service should be acknowledged within one business day. 

  • This acknowledgement should note the person to whom the issue has been referred and when the customer can expect a response. 

  • If the customer feedback is delivered by phone or in person, this acknowledgement should be given verbally during the call or visit. 

  • If the customer feedback is delivered by e-mail, the acknowledgement should be given by email.

  • If the customer feedback is delivered by postal mail the acknowledgement should be sent via telephone, postal mail or e-mail, whichever is appropriate.

Privacy & Safety

This Privacy Statement applies to information, including personal information, collected about you by Jess For The Culture. Personal information is information that could reasonably allow you to be identified. Some JessForTheCulture.com pages may contain links to non-JessForTheCulture.com sites. We are not responsible for the privacy policies of those sites. We recommend you review the privacy policies of each site you visit.

We may collect information about you from a variety of sources, including information we collect from you directly; information we collect about you when you visit our sites, use our services, or view our online advertisements; and information we collect about you from other sources. We collect personal information about our users over time and across different websites when you use this website or service. Third party service providers may also collect personal information this way.

We collect information directly from you when you choose to register with our site, participate in our offers and programs, purchase products from our site, call Customer Care, or otherwise provide information directly to us. The following are examples of information we may collect directly from you:

  • Name, email address, postal address

  • Username and password.

  • Phone number or mobile number.

  • Age.

  • Date of birth.

  • Demographic information.

  • Payment information (such as a credit card).

  • Future communication preferences.

Payment Methods

- Credit / Debit Cards
- Venmo

- Cashapp

- Offline Payments