STORE POLICY

For The Culture is a clothing brand that was created to emphasize black pride.

 

To accomplish this mission, we agree upon these values:

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• Anticipating the needs of our customers and planning accordingly

• Greeting our customers promptly, cheerfully and respectfully

• Listening carefully and giving full consideration to the requests and concerns of our customers

• Communicating honestly, courteously and knowledgeably

• Providing follow-through for our customers promptly, responsibly and efficiently 

• Serving with pride, commitment, and with high ethical standards

• Respecting the individual

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Policy Statement

 

Black pride isn't designed to block the progress of others. It is meant to empower and create space for black people to celebrate and honor ourselves. It is a tool for survival in a world that doesn't want to see you win. -Tayrn Finely

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Acknowledgement

• All complaints, questions and requests for service should be acknowledged within one business day. 

• This acknowledgement should note the person to whom the issue has been referred and when the customer can expect a response. 

• If the customer feedback is delivered by phone or in person, this acknowledgement should be given verbally during the call or visit. 

• If the customer feedback is delivered by e-mail, the acknowledgement should be given by email.

• If the customer feedback is delivered by postal mail the acknowledgement should be sent via telephone, postal mail or e-mail, whichever is appropriate.